Cookie Policy

1. What are cookies?

They are small data files that are saved on your device with the help of your browser. They store information about your visits to our website and thus increase our user-friendliness: for example, your browser remembers login data and language settings so you do not have to enter them again. When you accept our cookie policy, you consent and authorise us to share this data with third parties, such as our business partners. This may include processing your data in the United States. If you do not agree, we will restrict this to only essential cookies.

2. How can I configure my refurbed cookies?

3. What types of cookies are used?

3.2 Functional cookies

Functional cookies are consent-required first-party cookies that, from a purely legal perspective, are not strictly necessary to use our website; however, they perform important functions. They allow us to create a better user experience. Without these cookies, features that enable convenient browsing on our website, such as saving your language selection, would no longer be available and would need to be requested again on every page.

3.3 Marketing cookies

We use your personal data and purchase information for marketing analysis and to communicate about products, offers, and news through us and our partners. This information includes the following: email, name, address, language, IP address, website usage information, and purchased products. We use advertising cookies to display ads and deliver relevant content, which is measured, for example, based on your activity on our website.

3.4 Performance cookies

Performance cookies allow us to analyse the performance and design of our website and detect errors. For example, we can identify that you have already visited our website and which sections are the most popular. To optimise our website in terms of system performance, user-friendliness, and providing useful information about our services, the website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes your Internet Protocol address (IP address), browser and language settings, operating system, referrer URL, your internet service provider, and date/time. This data is not merged with personal data sources. We reserve the right to review this data retrospectively if there are concrete indications of unlawful use.

3.5 Additional tools that use cookies:

3.5.1 Web analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies. These cookies capture your IP address. Whenever possible, your IP address is shortened and anonymised before storage or analysis. This takes place within the European Union or the European Economic Area. In exceptional cases, however, your IP address may be transmitted to a Google server in the USA and anonymised there. We use the data collected by Google Analytics cookies to understand the behavior of visitors to our website. You can decline the storage of Google Analytics cookies by adjusting your browser settings accordingly. Please note, however, that this may cause certain functionalities of our website to malfunction. For more information on data protection and Google’s terms of use, visit: https://business.safety.google/privacy/

3.5.2 Conversion tracking

We use Google Ads, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to display adverts on Google and via the Google advertising network. To do this, we use information about surfing behaviour to tailor ads to the interests of the user. In addition, the data transmitted to Google Ads may contain the user's hashed email address as well as usage-based data from internal analyses. Further information on data protection and Google's terms of use can be found here: https://business.safety.google/privacy/

3.5.3 Exit Mist

Our website uses Exit Mist, a web analytics service provided by Exit Mist Inc. Exit Mist uses cookies. These cookies capture your IP address. Whenever possible, your IP address is shortened and anonymised before storage or analysis. This takes place in the USA. Exit Mist is used to display information in pop-up form. You can decline the storage of Exit Mist cookies by adjusting the settings in your browser accordingly. However, please note that this may result in certain functionalities of our website not working properly.

3.5.4 Hotjar

Our website uses Hotjar, a web analytics service provided by Hotjar Ltd. Hotjar uses cookies. Hotjar is used to improve the user experience and analyse user behavior. User behavior is recorded anonymously through screenshots. You can decline the storage of Hotjar cookies by adjusting the settings in your browser accordingly. However, please note that this may result in certain functionalities of our website not working properly.

3.5.5 Klaviyo

Our website uses Klaviyo, an email service provided by Klaviyo Inc. Klaviyo uses cookies. Klaviyo is used to send emails to customers and users. User behavior is analyzed to send relevant emails. You can decline the storage of Klaviyo cookies by adjusting the settings in your browser accordingly. However, please note that this may result in certain functionalities of our website not working properly.

3.5.6 Freshchat

Our website uses Freshchat, a chat program provided by Freshworks GmbH. Freshchat uses cookies and is used to offer a live chat. This live chat allows communication between refurbed and users. Data transmitted via the live chat is processed by Freshchat and stored in the Freshchat Messenger. In certain cases (such as customer service inquiries), the transmitted data may automatically be forwarded to third parties (Zapier, Freshdesk) to enable responses to customer inquiries. You can decline the storage of Freshchat cookies by adjusting your browser settings accordingly. However, please note that this may result in certain functionalities of our website not working properly.

3.5.7 Trusted Shops

To display our Trusted Shops trustmark, any collected reviews, and to offer Trusted Shops products to buyers after an order, the Trusted Shops Trustbadge is integrated on this website. This serves to safeguard our overriding legitimate interest in optimal marketing of our offerings, in accordance with Art. 6 (1) sentence 1 lit. f GDPR. The Trustbadge and the associated services are provided by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. When the Trustbadge is accessed, the web server automatically stores a server log file, which includes your IP address, date and time of access, the transmitted data volume, and the requesting provider (access data), and documents the access. These access data are not analyzed and are automatically overwritten no later than seven days after your website visit ends. Additional personal data are transmitted to Trusted Shops only if you have consented, decide to use Trusted Shops products after placing an order, or are already registered to use them. In such cases, the contractual agreement between you and Trusted Shops applies.

3.5.8 Twitter Pixel

Our website uses the Twitter Pixel, which involves cookies from Twitter Inc. The Twitter Pixel is used to analyze user behavior. This data may be processed in the USA or within the EEA. You can decline the storage of the Twitter Pixel by adjusting the settings in your browser accordingly. However, please note that this may result in certain functionalities of our website not working properly.

3.5.9 Facebook Pixel

Our website uses the Facebook Pixel, which involves cookies from Facebook Inc. The Facebook Pixel is used to analyse user behavior. This data may be processed in the USA or within the EEA. You can decline the storage of the Facebook Pixel by adjusting the settings in your browser accordingly. However, please note that this may result in certain functionalities of our website not working properly. The Facebook Pixel collects the following five types of data:

• Http headers: Everything contained in HTTP headers. HTTP headers are a standard web protocol sent between any browser request and any server on the internet. HTTP headers include IP addresses, information about the web browser, page location, document, referrer, and information about the website visitor.

• Pixel-specific data: This includes, among other things, the Pixel ID and the Facebook cookie.

• Button click data: This includes any buttons clicked by website visitors, the labels of these buttons, and any pages accessed as a result of the button click.

• Optional values: Developers and marketers can optionally send additional information about the visit through personalised data events. Examples of personalised data events include the conversion value, page type, and more.

• Form field names: This includes the names of website fields such as "Email," "Address," and "Quantity," which are filled out when purchasing a product or service. The Pixel does not capture field values unless the advertiser includes them in the advanced matching or as optional values.

4. How can I manage my cookie browser settings?

You can prevent the installation of cookies by configuring your browser to inform you about the use of cookies, allowing you to permit them only on a case-by-case basis. Please note that this may result in not being able to fully use all the features of our website. Below are links with more information about cookie settings for different browsers:

5. What is the legal basis for data processing?

The data processing carried out using cookies for the purposes mentioned is legally based on the consent of website users (in accordance with Art. 6 (1) lit. a GDPR) as well as on our legitimate interests and those of third parties (in accordance with Art. 6 (1) lit. f GDPR).

6. When are cookies deleted?

The retention period refers to the length of time collected data is stored for processing. The data must be deleted as soon as it is no longer needed for the specified processing purposes. The data will be deleted after a maximum of two years.