refurbed is the marketplace for refurbished products.

Information in accordance with article 13 and 14 of the General Data Protection Regulation (“GDPR”).

1. Overview

Sustainable consumption requires sustainable business practices. When you use our services, you trust us with your personal information. On this site, we explain how we collect and safeguard your information.

Understand which services this policy covers

In this Privacy Policy, we describe how refurbed and its affiliates handle and protect your information. In particular, this Privacy Policy applies to you if you are:

purchasing goods on our platform from us or our partnering refurbishers
visiting our websites
using our app
communicating with us through electronic means or by phone

Some of our services that you may use are covered by a separate Privacy Policy, and we will let you know if this is the case.

Please understand that this Privacy Policy is meant to inform you about our data processing under data protection laws such as the GDPR. Please make sure to also read our Cookie Policy and our General Terms and Conditions.

Understand which data this policy covers

This Privacy Policy outlines how we process personal information. In short, personal information is information that is connected to you as an individual.

In the context of you using our services (including the use of our websites or apps) we will typically collect different types of information including your general information (such as your name), contact details (such as your email address), transaction information (such as the goods you purchase over our platform) and usage information (such as how you interact with our services).

Understand who processes your data

When you use our platform to buy refurbished goods, the following entity acts as the data controller:

Refurbed Marketplace GmbH
Jakov-Lind-Stra√üe 7 1020 Vienna Austria
Tel.: +43 1 800 700 12 10
E-Mail: dataprotection@refurbed.com
Website: www.refurbed.com

This means that refurbed Marketplace GmbH determines how and why your information is used.

If you make use of certain other services that refurbed offers, your information may be processed by a different refurbed company, and we will share this information with you appropriately.

Please make sure to read this Privacy Policy and understand that your information may be shared legally with other parties including other refurbed companies and the refurbisher from which you purchase goods through our platform.

2. Understand the data we process

When we provide our platform services, we process different types of information, and this information finds its way to us in different ways.

2.1Data we receive from you

Most of the information we process is information that we have received directly from you.

Data you provide when purchasing on our platform

When you buy goods through our platform from a refurbisher or directly from refurbed, we collect and generate personal information that we use to process the transaction.

Throughout the check-out process you provide us with the following information :

General Information including your preferred salutation, your first and last name
Mailing Information including your street, post code and country
Contact Information including your e-mail address and your telephone number
Billing Information including, if necessary, a separate name and address and, if applicable, a tax number for invoicing purposes
Order Information including the refurbished goods you would like to purchase and their prices
Payment Information including your payment method and whether you choose to pay immediately or at a later point in time

The processing of payments is handled by our payment service providers; refurbed will not receive your credit card information or similar. You should know that in line with our General Terms and Conditions, we will create a user account for you with the information you provide us with during the check-out process, so that you can view your order details online at a later time, even if you did not complete your purchase.

Data you provide when visiting our website

When you visit a website, you leave a digital footprint. On our website we collect information through website analytics or other technical means such as cookies and pixels. As a result we receive certain information from you:

Visitor Information including your IP address and the date and time of the website visit

The first time you use our website, you will be asked to state your preference regarding cookies. Your choice determines how much additional information (for example visitor behavior data) we will collect and process from you. Please make sure to read our Cookie Policy for more information and understand that certain cookies and analytics do not require your consent.

Data you provide when selling through our Trade-in program

When you sell us your old device or offer to do so, you share information with us that relates to this transaction:

General Information including your first and last name
Address Information including your street, town and country
Payment Information including your IBAN
Device Information including the function, specification and quality of your device
Price Information including an estimated purchase price

When you exceed a certain threshold of sales through our Trade-in program, we are required by law to collect additional information from you and we will inform you of this appropriately.

Other data you may provide

To assist with your queries, regardless of if you are an existing customer or not, we offer you different ways of getting in touch with us. You may contact us for many reasons and most of those will include us processing some of your information as a result. For example:

you can contact us through our web form, per e-mail or by phone. During those requests we will typically process your name, contact information and whatever message you are sharing with us
we or a refurbisher may ask you to provide identification documents, if there is a dispute related to a delivery
we may ask you to provide identification documents when we need to ascertain your identity, for example when you exercise your rights under the General Data Protection Regulation

2.2. Data we generate during the provision of our services

In the process of providing our services to you, we also sometimes generate additional information that is linked to you. For example, we may

assign your purchases an order number
intercede on your behalf when there is a dispute with a refurbisher and create a record to this effect
tailor our communication to you based on your existing interactions with our services
collect usage information when you visit our website

2.3. Data we receive from other sources

In certain cases, we process information that has been obtained from other trusted sources to update or supplement the information you provide us with. For example, we may receive additional information about you when

we conduct risk and fraud prevention processes (in collaboration with our partners)
we interact with partnering logistic providers about the shipment of a good you purchased
you download our app from a third party

3. Understand why we process your data

We process your information in pursuit of creating a great experience for you when you are using our services. When broken down, parts of your information are processed for different reasons and this impacts how your information is stored, shared and what rights you have.

We process your data to fulfill our contractual obligations towards you

When you use our platform, you are asking us to connect you with our refurbishers to buy more sustainably and get great prices at the same time or to offer other services to you that we may offer. To provide you these services, it is necessary for us to process some of your information. This also includes the steps you take leading up to entering into a contract with us. For example, we have to process some of your personal information when :

you make a purchase,
you create a user account
you browse through our website
you sell a product back to us through our Trade-in program
you exercise your warranty rights or your right under an applicable guarantee

We process your data when you have given your explicit consent

We work hard to make your experience on our platform the best it can be. Some of our efforts, for which we may use your information, are not strictly necessary to your use of our service, so we will ask for your permission to make sure that you are okay with this. For example, we will, with your permission, process some of your personal information when:

you sign up to our newsletter or other direct marketing efforts
you agree to optional cookies and analytics in our cookie banner (make sure to read our Cookie Policy!)
you answer one of our surveys

We process your data when we are required to do so by law

Just like everyone else, we are subject to rules and laws, depending on where we are located, which countries we operate in and what services we provide. In certain cases, we are under legal obligation to process some of your information. For example, we will process some of your personal information to comply with:

general record keeping and accounting obligations in connection with sales on our platform
reporting obligations in connection with our Trade-in program
processing obligations connected to the exercise of your rights (including your data subject requests)

We process your data when we have a legitimate interest to do so

If we process information that does not qualify for any of the categories described above, we do so on the basis of our legitimate interest as a company. This helps us improve our service and create a safe and enjoyable experience for our users. We will only rely on our legitimate interest when we are convinced that this can be reconciled with your interests, rights or fundamental freedoms (including your right to privacy). For example, we will process some of your personal information on the basis of our legitimate interests for the purpose of:

analyzing how our plattform is used by you
improving how our customer service assists you
collecting your feedback through ratings or services
personalizing how you engage with our website
reaching out to you through direct marketing measures (where we do not rely on your consent)
categorizing user information for internal purposes
limiting fraud and other risk
protecting our technical infrastructure and the integrity of our services

4. Understand how we share your data

Under our refurbed brand, our services are provided to you by a group of companies. We will share information between those companies if they are involved in the services we provide to you.

Beyond refurbed, we share your information only in limited circumstances and only on a legal basis (including our legitimate interests as a company) and under consideration of your privacy expectations.

Understand who we share your data with

As a platform, we connect you with our partners that work towards your purchase of refurbished goods or help us improving our services and we share some of your information with them. To make an informed decision about how and where you choose to give out your information, it is important you understand with which categories of recipients refurbed will share your information:

refurbishers: companies that sell (or buy) refurbished electronic products to (or from) you
logistic partners: companies that ship products you purchased to you (e.g. DHL)
payment service providers: companies that process your payments (e.g. PayPal, Stripe, Klarna)
insurer: companies that offer you additional protection and peace of mind for products that you buy (e.g. our insurance partners Bolttech and Helvetica)
web analytics providers: companies that help us collect information on how our services are used and provide us tools for this purpose (e.g. Google Analytics, Hotjar)
business processing outsourcers: companies that assist us in providing you with first-class customer services (e.g. call centers)
public authoritys: public bodies, including courts, that have a right to obtain or grant access to personal information we store
advertising partners: companies, including social networks, that help us to create and improve effective communication with our customers on the basis of your personal information (if you have consented to this)

We may share your information with another party if you allow us to do so.

When we share your information with our partners that provide services for us, these recipients are required to keep your information safe by law and by the contracts we have with them, and only use it for the purposes requested by us or required by law. We are serving customers in multiple markets and countries. Similarly, our partners that provide services for us and our refurbisher that you can purchase products from are located in different countries. As a result, your information may be shared with our partners inside and outside of the European Union.

Understand where your data is transferred to

At refurbed, we are concious of your digital footprint and your privacy expectations, so we select our partners carefully. Your information is transferred mostly to recipients within the European Union.

Some of our partners may also be located outside of the European Union, and we may transfer your information to them, when providing our services to you. This can include the refurbisher you buy a product from on our platform. When your information is transferred outside of the European Union, this is done on the basis of:

an adequacy decision by the European Commission, or
appropriate safeguards such as standard data protection clauses.

Wherever your data is sent to, refurbed requires its partners to uphold high data security and privacy standards to meet your expectations of privacy.

5. Understand how your data is stored

We will keep your information only as necessary depending on the purpose of our processing (including our legitimate interests as a company), the type of information and the type of data subject (e.g. prospective customer, past purchaser) you are in this context. We will delete all of your personal information when the above is no longer the case. You should understand that this may entail anonymizing or aggregating y our information in a way that the resulting information is no longer connected to you.

It is your right to request deletion of your information. You should understand that in some cases we are obliged to retain information even when you ask us to delete it.

As long as we process your information, your information is safe with us. We will take all necessary measures and precautions to protect your privacy including all appropriate technical safeguards.

6. Understand your rights as a data subject

When it comes to your information, you are in control. By law, you have rights as a data subject connected to your personal information that we process.

Understand your options

Request deletion of your data: You can request to delete your personal information. Please understand that we may be legally required to keep certain information; in this case we will restrict the processing of your information to the legally required minimum.
Request restriction of processing of your data: You can request that we limit the processing of your information in situations where you choose not to have your information deleted. Please understand that refurbed may decide to delete your information in alignment with our Terms and Conditions in any case.
Request rectification of your data: You can request a correction of personal information that is inaccurate or incomplete.
Object to processing based on refurbed’s legitimate interests: In cases where we rely on our legitmitate interests, you can object to this processing and we will cease, unless we can demonstrate compelling legitimate grounds that override your claimed interest. You can also object to your information being used for direct marketing purposes at any time and we will respect your choice.
Request information on the personal data we process: You can request information on your rights and our data processing operations, including a copy of your personal information that we process. We will make this information available to you in electronic form.

You should know that when you have given us consent to process your information you can also revoke your consent at any time.
You can exercise your rights by contacting our data protection officer directly through dataprotection@refurbed.com or contacting u s through any of our other channels. You should know that you can also take actions directly in many cases; for example you can revoke your consent for direct marketing messages through the appropriate link in our e-mails, you can change your personal information in your user account and you can change your choice with respect to cookies on our Cookie Policy Website. (Cookies are files on your computer and you can delete them yourself at any time.)

Understand your remedies

We want to make sure that your use of our services is up to your high expectations and we welcome any feedback to this effect. We encourage you to reach out to our data protection officer at dataprotection@refurbed.com or contact us through any of our other channels in which you communicate with us.

It is your right to lodge a complaint with a data protection authority, if you believe we are not fulfilling our data protection obligations.

refurbed is an Austrian company and the responsible data protection authority is the following entity:

√ñsterreichische Datenschutzbeh√∂rde (DSB)
Barichgasse 40-42
1030 Wien
Phone: +43 1 52 152-0
E‚ÄëMail:¬†dsb@dsb.gv.at

You should know that you can lodge a complaint at any data protection authority that has jurisdiction where you live and it will be forwarded accordingly. If you have any questions about this, the data protection authorities may offer additional assistance.

7. Contact us

In case you have questions or would like to exercise your rights with respect to your data, we encourage you to reach out to us using the information below:

Refurbed Marketplace GmbH
Jakov-Lind-Stra√üe 7 1020 Vienna Austria
Tel.: +43 1 800 700 12 10
email: dataprotection@refurbed.com

8. Changes to our Privacy Policy

We may update this Privacy Policy from time to time to adequately reflect how we process your information. When this happens, we will publish the updated version on our website. We recommend that you revisit this Privacy Policy regularly.