Our products are available in three categories: Excellent (looks like new, works like new), Very good (works like new, slight signs of wear) and Good (works like new, may show clear signs of wear)
Like new, only better:
The product exhibits no dents, scratches or other signs of usage that are visible from a distance of 30cm.
The product may exhibit minimal signs of usage. Areas of the product that are out of sight during regular usage (e.g. the bottom of a laptop or the backside of a coffee maker) may exhibit some small dents or scratches.
We all know how vital battery performance is, which is why our partners usually replace used batteries. If not stated otherwise, the batteries of the products sold have a minimum output of 80% when compared to those of a new device.
In order to avoid unnecessary electronic waste, our partners will not replace batteries with a higher output.
Batteries will lose on average 10% of their capacity within a few charging cycles. After that, the reduction slows down dramatically, which is why an output of 80% will not lead to a loss of performance or usability.
Should you unexpectedly encounter problems with the battery performance at a later stage (e.g. an abnormal decrease in output), you will be covered by our warranty.
Like new, only better:
The product may show physical signs of usage, such as small dents that are visible from a distance of 30cm. The display/screen may have micro-scratches that become invisible once the display in turned on.
The product may exhibit light and visible signs of usage. Areas of the product that are out of sight during regular usage (e.g. the bottom of a laptop or the backside of a coffee maker) may exhibit some moderate dents or scratches.
Like new, only better:
The product may have visible signs of use such as scratches and/or slight dents on the body. The display/screen may have very fine micro-scratches, but these are invisible when the display is turned on.
The product may show signs of use such as scratches and/or dents. Areas that are rarely visible (e.g. the underside of a laptop or the back of a coffee machine) may show clear signs of wear.
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